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Customer Satisfaction Management

What is CCM certification?

This system evaluates and certifies every activity of a company from product planning to production and promotion around consumers from the viewpoint of consumers and the continuous improvement of the related management activities.

Customer-Centered Management (CCM)

Customer complains - Purchasing - Sales Product development Promotion Service Quality Production Logistics

  • Consumer problems and prevented in advance.

    Propagation of consumer-oriented management culture among companies.

    Reflection of consumer opinions from the product planning stage.

  • Consumer problems are quickly solved.

    Convenient consumer counseling process

    Fast, rational consumer complaint processing system

  • We actively communicate with consumers.

    Provision of useful information about the products and services of companies

    Communication with consumers through various online and offline channels